Remote Management Technology for Business

Provide IT support to employees anywhere with remote PC management.1

The latest hardware-based tools help IT teams remotely manage and maintain a diverse fleet of devices, both inside and outside the firewall. See how enterprise remote management improves IT efficiency across the business.

Enterprise Remote Management, Built for Business

Your business likely includes a mix of company-owned and personal devices running in a variety of locations. Business-class remote monitoring and management (RMM) capabilities help reduce cost and complexity. Whether devices are on- or off-premise, new devices with hardware-based tools let businesses deliver remote IT services, reducing deskside support and downtime.

Modern Manageability for Business

In many businesses, most devices are no longer located where IT staff operate. Fleets today comprise on-premise devices, remote devices, and even devices that don’t have a user, such as smart vending machines, ATMs, or hub devices in conference rooms.

This distributed, diverse environment is making manageability more complex, time consuming, and costly. Demands on managing devices are growing, with 125 billion connected devices predicted by 2030.2 Users expect devices that are always ready, always up to date, and always high performing. In fact, having the right devices impacts a business’s bottom line, with 80 percent of a computer’s total cost of ownership (TCO) due to maintenance and tech support.3 A well-maintained device is also more secure, which is vital given evolving cybersecurity threats.

Why Hardware-Based Tools for Manageability?

Hardware-based tools for enterprise remote management allow IT teams to administer processes at both the software and hardware level. This means devices can be monitored, maintained, and managed wherever they are.

Remote PC management gives IT teams a way to ensure devices have up-to-date operating systems (OS) and antivirus and malware-scanning software. Off-hours patching helps minimize the impact of updates on productivity.

Remote device management empowers IT teams to transition from reactive to predictive management by employing telemetry to troubleshoot, diagnose, and remediate problems.

In a 2019 Intel-commissioned study by Forrester Consulting, 77 percent of IT managers surveyed found new Intel vPro® platform-based devices running Windows* 10 to be easier to manage than previous devices.4

Remote Management Use Case

Remote management helps keep devices secure and functioning optimally. A feature-rich device platform can provide your IT team with a robust set of tools for several key use cases.

OS and Software Updates
OS updates and software deployment can be particularly challenging for IT. Ongoing security threats can lead to more frequent updates, which adds complexity when factoring in mobility and the rising number of devices to support. These and other factors can make deskside or manual updates impractical. With remote management, your IT shop can automate high-volume OS updates and software rollouts to streamline the process.

Patch Management
Remote management allows IT to implement automated patch updates that support remote recovery or help enhance security. IT can even wake systems and patch them during off hours.

Device Refresh
Today’s businesses tend to refresh devices in a regular cadence to not only enhance performance, but also help improve endpoint security and device manageability. Features like in-band and out-of-band management, keyboard video mouse (KVM) control, and power on/off capabilities can assist IT during refreshes if employees and devices are in another location.

Device Troubleshooting
Remote management capabilities give IT teams the ability to proactively troubleshoot issues, diagnose problems, and implement the right resolutions. IT can exploit real-time telemetry analysis and quickly diagnose a system’s problems and take action to resolve them. Telemetry can also be applied in self-help tools to give employees remediation options.

Remote Management with Intel® Active Management Technology

As part of the built for business Intel vPro® platform, Intel® Active Management Technology (Intel® AMT) offers a suite of remote monitoring and management (RMM) and mobile device management (MDM) technologies. A Forrester Consulting study found that improved device security and management with the Intel vPro® platform can result in cost savings of USD 1.3 million over three years, while automatic remote patch deployment through Intel® Active Management Technology (Intel® AMT) can result in risk-adjusted cost savings of USD 81,000 over three years.5

Out-of-Band Management

Remote devices can experience problems or become nonresponsive because of a corrupted driver, an application crash, or an OS that won’t run or boot. Intel® Active Management Technology (Intel® AMT) remote management capabilities enable IT to easily handle these issues and manage client devices inside and outside the firewall. Out-of-band connectivity via a wired LAN interface or wireless LAN Wi-Fi operates independently of the OS, allowing persistent connectivity for remote devices.

KVM Over IP

Deskside IT support can be costly. With Intel vPro® platform-based devices, IT can utilize out-of-band management with KVM remote control to take over a system’s keyboard, monitor, and mouse via a trusted Wi-Fi connection. IT can wake systems to patch them during off hours through a direct Intel® Active Management Technology (Intel® AMT) power-on command or hardware alarm clock for systems connected to AC power. They can also use boot redirection to boot the system into a temporary environment, even for unattended systems.

Remote Power-Up

Encrypted remote power-up and power cycling capabilities enable other processes, including scheduled maintenance, backups, and diagnostics in addition to overnight patch deployment. These platform manageability features also provide for powering down remote systems not in use to help conserve energy and reduce power costs—all without disrupting users.

Product and Performance Information

1Intel® technologies’ features and benefits depend on system configuration and may require enabled hardware, software, or service activation. Performance varies depending on system configuration. No product or component can be absolutely secure. Check with your system manufacturer or retailer or learn more at intel.in. Cost reduction scenarios described are intended as examples of how a given Intel®-based product, in the specified circumstances and configurations, may affect future costs and provide cost savings. Circumstances will vary. Intel does not guarantee any costs or cost reduction. Intel does not control or audit third-party data. You should review this content, consult other sources, and confirm whether referenced data are accurate.
3Beacon Consulting, 2017.
4The Total Economic Impact™ of the Intel vPro® platform, Forrester, December 2018. A study commissioned by Intel and conducted by Forrester Consulting that surveyed 256 IT managers at midsized organizations (100 to 1,000 employees) using Intel vPro® platforms in the US, the UK, Germany, Japan, and China. Seventy-seven percent either “agreed” or “strongly agreed” that computers with Intel vPro® platform and running Windows 10 are easier to manage. Read the study at intel.com/vProPlatformTEI.
5“The Total Economic Impact™ of the Intel vPro® Platform,” a study commissioned by Intel and conducted by Forrester Consulting, December 2018. ROI that other organizations will receive will vary based on a variety of factors, including size and baseline level of security, manageability, and productivity before the business switched to the Intel vPro® platform. Consult other sources and use information specific to your organization to determine benefits for your organization. Read the study at intel.com/vProPlatformTEI.