Intel® Premier Support Training
For easy access, the Cases tab lists cases you recently viewed. Click a Case Number link to open the Case Detail page.
Case List Views
There are different list views that filter the results in different ways.
- All Cases (includes all cases in your account that you have has access to see, including cases submitted by other contacts from your company.)
- My Cases
- My Open Cases
- My Recently Updated Cases
- Recently Viewed Cases
Click the drop down arrow to view your options. Choose a list view, and click Go! to view the cases in that list.
Columns in some of the list views may be moved to suit your preferences. Simply click and drag column header to a different location. The change in column sequence, however, is temporary. It does not become the default, and reverts back when you navigate to another page.
Click a column header to sort the order. The page sorts on one column only. Click the column again to reverse the sort. The sorting is alpha-numeric.
From the Cases tab, you may create a case by clicking Create New in the left hand column and select Case, or click the Create New Case button on the Cases Home page.
The preferred method to create a case is from either the Intel® Products tab or the Premier Support Projects tab.
For more information about creating a case, click HERE.
When a case is closed or resolved, a short customer satisfaction survey will appear. Please help us serve you better.