Enabling the Service Delivery Platform of the Future
Expectations have changed. Customers today want more-convenient, frictionless shopping options; immediate and up-to-date information about products and services; and personalized experiences based off their preferences and behavior.
This shift is accelerating innovation and pushing businesses to provide customers with new ways to interact with their brand. Many are using interactive kiosks as the platform to meet customer needs, improve bottom-line results, offer additional service options, and help address safety and health concerns.
Intel and our partners are creating the kiosk technologies and solutions that enable businesses and organizations to transform how they operate and deliver engaging customer experiences.
Kiosk Technology Use Cases
Explore examples of how Intel® technologies, expertise, and ecosystem partners can help create kiosk solutions that enable a new wave of automation and self-service.
Go Touchless to Alleviate Health Concerns
Create touchless shopping and ordering experiences with the integration of Intel® RealSense™ cameras and AI workloads for gesture recognition.
Guide Customers to Where They Want to Be
Provide customers with intelligent self-service kiosks in store for wayfinding. Help customers navigate to the department or product they want to find.
Improve the Bottom Line with Digital Signage
Combine digital signage with AI on kiosks to generate additional opportunities to upsell or cross-sell products that are aligned with customer needs, preferences, events, or other factors.
Keep Employees Focused on Business Tasks
Automate ordering and payment processes with self-ordering kiosks that allow customers to bypass the counter to order and pay for their meals. These kiosks help streamline operations and enable employees to spend more time focusing on serving customers.
Transform Customer Engagement with Touchless Technology
Next-generation kiosk solutions that incorporate touchless technologies provide seamless, exciting experiences for customers. Intelligent kiosks equipped with gesture recognition, speech detection, and object detection enable businesses to reach new levels of customer engagement, personalization, and operational efficiency while meeting evolving health and safety expectations.
Kiosk Applications Across Industries
Digital transformation is required to meet rapidly changing customer needs but takes time and may be best delivered through a series of improvements to high-value touchpoints. No matter what stage of the journey a business is on, Intel and our partners provide kiosk technologies that delight customers, guests, and shoppers.
Take a closer look at the benefits businesses across industries are realizing with interactive kiosk solutions that engage customers through innovative use cases.
Offer Hyperconvenient Shopping Experiences
Interactive vending and pickup kiosks—with integrated vision-based AI and analytics—provide retailers with new platforms to extend operations to all hours of the day, cut costs, and give customers a more convenient shopping experience. Customers can browse and order products on any device they choose, check out whenever they want, and pick up their orders quickly. Smart vending and pickup kiosks can also be used to help alleviate health concerns by creating 24/7 contactless shopping and ordering experiences when equipped with gesture recognition technologies.
hubz Smart Vending Cooler Doubles Sales for Operators
Discover how the hubz Smart Cooler solution from Shekel Brainweigh uses innovative tracking and weighing technologies, AI-embedded software algorithms, retail analytics, and contactless payment options to provide customers with convenient, fresh food options and an elevated experience. Learn how hubz gives operators better control over inventory, up-to-the-minute information about transactions and customer preferences, and a way to boost sales.
Create Better Banking Experiences
As more customers expect the convenience of self-service and interactive banking, kiosks can help them solve problems quickly and easily. Adding touchscreens or keypad entry features can make standard ATMs more interactive. Automating services and integrating advanced technologies give customers more flexibility and control, enabling them to manage their accounts or access virtual teller assistance over video and mobile verifications through texts. When AI, computer vision, and compute power are embedded, customers receive immersive transformative experiences with 3D virtual assistance, face ID verification for transactions, voice recognition, and dual screen interactions.
Leading Indian Bank Solves Customer Needs Quickly
Learn how a leading bank in India is leveraging an AI Virtual Assistant embedded in self-service kiosks in bank lobby areas to accelerate their digital transformation while improving their retail banking customer experience.
Automate and Streamline Hospitality and Restaurant Experiences
With advances in automation technologies, AI, and analytics, self-service and touchless kiosks in hospitality are helping businesses optimize operations and staffing, drive higher sales, and improve customer service—all while delivering for their customers like never before.
In hotels, guests experience quick, seamless, and more personalized stays. When customers visit their favorite restaurants, conversational AI technologies are increasing the speed of service and shortening wait times in drive-thrus. If customers opt to dine in, self-service touchless kiosks allow them to skip the line for ordering and payment, alleviating any health and safety concerns.
Lee’s Famous Recipe Chicken Restaurant Automates Its Drive-Thrus
Learn how Lee’s Famous Recipe Chicken is using conversational AI to speed service and shorten wait times in its drive-thrus.
Enhance Healthcare Experiences and Improve Patient Satisfaction
Hospitals and healthcare facilities are making the patient experience more informative and less stressful with self-service medical kiosks. These kiosks can integrate HD cameras, printers, dual displays, and other modules to allow patients to check in upon arrival and receive personalized directions, information about healthcare services and providers, and reminders to pay outstanding balances. Kiosks with more-advanced technologies, like AI and computer vision, can enable patients to book appointments, conduct simple body tests, or even receive over-the-counter medicine without help from staff.
DSIPC Intelligent Selfcare Kiosk Simplifies Processes for Patients and Providers
Learn how the DSIPC Intelligent Selfcare Kiosk enables an all-in-one, self-service medical examination for patients without intervention from hospital staff, reducing wait time and cutting costs for hospital systems and patients.
Explore Kiosks Further
Omnichannel Retail
Learn how interactive kiosks fit into a successful omnichannel retail strategy.
Customer Experience Podcasts and Webinars
Browse webinars and podcasts to see how digital innovation at the edge is generating a new, completely connected customer journey.
Your Smarter Solutions Start Here
Find tools, articles, research, briefs, white papers, and IT thought leadership to accelerate innovation and efficiency in solving tough challenges.
Frequently Asked Questions
What is kiosk technology?
Kiosks are interactive terminals that can provide users with information or services or enable transactions. Kiosks consist of specialized hardware, software, display technologies, and other components, like receipt printers or payment receivers. Kiosk technology may include a responsive touchscreen that allows a user to make a series of selections through physical touch, such as an airport self-service kiosk or an interactive directory at a store. If a kiosk is embedded with touchless technology, users are able to make selections through voice- or gesture-based interactions or complete purchase transactions through direct object detection without requiring physical touch.
What is a kiosk used for?
Kiosks provide customers with a convenient, frictionless way to do business. They empower customers to find products, services, and information as well as perform self-checkout with speed and accuracy. Kiosks can help businesses connect and engage with customers, automate repetitive employee tasks and processes, enable new revenue streams, and—when integrated with advanced technologies—gather near-real-time data for business intelligence.