Where Can I Find Intel® Boxed Processor Numbers for Warranty?

The Intel® Boxed Processors come with either three-year or one-year limited warranty. There is a three-year limited warranty with thermal solution that comes in the box.

You need the batch number (known as FPO - Finished Process Order) and the serial number (known as ATPO - Assembly Test Process Order). Both are needed to determine if your processor is eligible for a warranty exchange or return.

The batch number and the serial number are listed on the packaging for Intel® Boxed Processors. See the example of the relevant label below:

Numbers can be obtained from the processor's markings.

1. The batch number (FPO) is also located on the top of the processor.
2. The partial serial number (partial ATPO) is located on the outside edge of the processor. The partial serial number contains the last three to five digits from the full serial number for the processor. It is printed in human readable format on the outside edges of processor.
3. A 2D matrix contains the full serial number for the processor. This matrix must be read using a third-party tool and certain smart phone cameras.

See the example below on the locations of each markings.

Refer to Locate Serial and Batch Numbers on the Desktop or Server Intel® Processors.

Use the Warranty Information Center. Under Product Type, choose Processor. Enter the batch number (FPO) and the serial or partial number (ATPO) in their corresponding fields to get the status of the warranty of your Intel® Boxed Processor. You can check the warranty status using the numbers on the packaging or the markings on the processor.

Here's an example:

Locate the batch number and the serial number printed on the packaging. Go to Warranty Information Center, and choose Processor for Product Type. Enter the batch number (FPO) and the full serial number (ATPO) in their corresponding fields. Click on Check Products to find the status.

See an example below:

If the result of the search is inconclusive, you may contact Intel customer support and choose Intel® Processors.

Use the batch number (FPO) located on the top of the processors with the partial serial number (partial ATPO) located on the outside edge of the processor.

Go to Warranty Information Center, and choose Processor for Product Type. Enter the batch number (FPO) in its corresponding field. Enter the partial serial number (ATPO) in their corresponding field. Click Check Products to find the status.

See an example below:

You can also use batch number (FPO) along with the full serial number (ATPO) obtained from the 2D matrix by using third party tools. The 2D matrix is located on the outside edge of the processor. Enter the numbers in their corresponding fields to check the status.

See instructions on how to identify your Intel China Boxed Processor.