Troubleshooting Recognition Issues for Intel® Solid State Drives





See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).

  • Back up your data if the solution requires you to run a low-level format. Running the low-level format erases all data stored in the Intel® SSD.

Check your hardware

  • Make sure all cables and ports are clean, dirt-free and are not damaged.
  • Try different cables and ports if possible.
  • Test a known working drive on the current port.
  • Make sure the drive is connected directly to the motherboard. Intel® SSDs connected by an adapter/dongle/enclosure may not be detected in the OS and the Intel® Memory and Storage Tool.
  • For Add-in-Cards (AIC), try to 'reseat' the drive. Also try moving the card to another slot in the motherboard.
  • If the drive is a PCIe* NVMe* device, confirm the compatibility and proper ports with the motherboard/system vendor.
  • If there is another system available, check the SSD in that system.

Check your system BIOS

  • Make sure the motherboard is running the latest BIOS version, check with the system vendor to download the latest.
  • Confirm in the motherboard user guide that all settings are correct for the type of drive that is being used. (For example, there may be specific settings for enabling PCIe* drives vs SATA drives.)

Make sure you have the latest drivers and firmware Installed

  • If the SSD is a PCIe NVMe drive (Intel® SSD model names that have a 'p' in them are based on the PCIe interface), make sure the latest Intel NVMe drivers are installed.
  • Make sure the SSD is using the latest firmware available.
  • Note If you purchased your device from an OEM, check the vendor support site for the latest firmware. 



If the error occurred during the operating system installation

  • Make sure the OS system installation media (boot drive) is in good working condition and not damaged.
  • Use Secure Erase in the Intel® Memory and Storage Tool or do a Low-Level format on the SSD and try the installation again.
    • Secure Erase functionality is only available for PCIe NVMe drives. This functionality on SATA drives is blocked by the OS.


Related topics
Tips and Troubleshooting for Intel® Optane™ Memory
Intel® SSD Tools