See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).
System doesn't recognize Intel® SSD
|Check your hardware|| |
|Check your system BIOS|| |
|Latest drivers and firmware|| |
Error occurred during the operating system installation
- Make sure the operating system installation boot media is in good working condition/not damaged.
- Use Secure Erase in the Intel® SSD Toolbox or do a low-level format. Try the installation again.
Note For SATA drives, Secure Erase in the Intel® SSD Toolbox is only available on the Windows 7* operating system. This functionality is blocked by the OS on later versions.
Find tips and troubleshooting resources for Intel® Optane™ memory.
|Intel® SSD Tools|
|When to run a low-level format on an Intel® Solid State Drive|
|Serial ATA Advanced Host Controller Interface (AHCI): specification, rev. 1.3|