Troubleshooting Recognition Issues for Intel® Solid State Drives

See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).

Check your hardware

• Make sure all cables and ports are clean, dirt-free and are not damaged.
• Try different cables and ports if possible.
• Test a known working drive on the current port.
• Make sure the drive is connected directly to the motherboard. Intel® SSDs connected by an adapter/dongle/enclosure may not be detected in the OS and the Intel® Memory and Storage Tool.
• For Add-in-Cards (AIC), try to 'reseat' the drive. Also try moving the card to another slot in the motherboard.
• If the drive is a PCIe* NVMe* device, confirm the compatibility and proper ports with the motherboard/system vendor.
• If there is another system available, check the SSD in that system.

Check your system BIOS

• Make sure the motherboard is running the latest BIOS version, check with the system vendor to download the latest.
• Confirm in the motherboard user guide that all settings are correct for the type of drive that is being used. (For example, there may be specific settings for enabling PCIe* drives vs SATA drives.)

Make sure you have the latest drivers and firmware Installed

• If the SSD is a PCIe NVMe drive (Intel® SSD model names that have a 'p' in them are based on the PCIe interface), make sure the latest Intel NVMe drivers are installed.
  • Windows* only: Client SSD NVMe drivers and Datacenter NVMe drivers.
  • Linux*: Confirm with your OS provider's support site that the latest drivers are installed.
• Make sure the SSD is using the latest firmware available.

• Note	If you purchased your device from an OEM, check the vendor support site for the latest firmware.