Troubleshooting Recognition Issues for Intel® Solid State Drives

Documentation

Troubleshooting

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09/02/2021

See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).

Notes
  • Back up your data if the solution requires you to run a low-level format. Running the low-level format erases all data stored in the Intel® SSD.

 

Step 1: Check your hardware
  • Make sure all cables and ports are clean, dirt-free and are not damaged.
  • Try different cables and ports if possible.
  • Test a known working drive on the current port.
  • Make sure the drive is connected directly to the motherboard. Intel® SSDs connected by an adapter/dongle/enclosure may not be detected in the OS and the Intel® Memory and Storage Tool.
  • For Add-in-Cards (AIC), try to 'reseat' the drive. Also try moving the card to another slot in the motherboard.
  • If the drive is a PCIe* NVMe device, confirm the compatibility and proper ports with the motherboard/system vendor.
  • If there is another system available, check the SSD in that system.
Step 2: Check your system BIOS
  • Make sure the motherboard is running the latest BIOS version, check with the system vendor to download the latest.
  • Confirm in the motherboard user guide that all settings are correct for the type of drive that is being used. (For example, there may be specific settings for enabling PCIe drives vs SATA drives.)
Step 3: Make sure you have the latest drivers and firmware Installed
  • If the SSD is a PCIe NVMe drive (Intel® SSD model names that have a 'p' in them are based on the PCIe interface), make sure the latest Intel NVMe drivers are installed.
  • Make sure the SSD is using the latest Firmware available.
  • Note If you purchased your device from an OEM, check the vendor support site for the latest FW. 

 

Note

If the error occurred during the operating system installation

  • Make sure the OS system installation media (Boot drive) is in good working condition and not damaged.
  • Use Secure Erase in the Intel® Memory and Storage Tool or do a Low-Level format on the SSD and try the installation again.
    • Secure Erase functionality is only available for PCIe NVMe drives. This functionality on SATA drives is blocked by the OS.

 

Related topics
Tips and Troubleshooting for Intel® Optane™ Memory
Intel® SSD Tools