Options to Identify Your Boxed Intel® Processor in China


Identify My Product



We recommend using WeChat* to identify your processor:

  1. Follow our official support account on WeChat. Search for IntelCustomerSupport, or scan this 2D matrix:
    2D matrix
  2. Send messages using 11# + Processor Serial Number (Example: 11#LLW1GC*JEY9S) or click Scan it in the self-service menu.
Note WeChat China boxed processor identification is applicable for China customers only. To claim warranty for China Boxed Processor, contact Intel Customer Support in China.


Two other options to identify your processor:

  • Go to the Intel CBA page and enter either the Retail Box Serial Number from the processor package or ULT number from the processor.
  • Contact Intel Customer Support and provide your Retail Box Serial Number or ULT number. An agent can help you with processor identification.
Related topics
How to identify my desktop processor and fan markings for warranty requests
Processor warranty information