Intel® Optane™ Memory and Storage Management Application Error Messages with Memory System Acceleration or with a RAID Volume

Documentation

Error Messages

000032174

04/21/2021

Below is a list of error messages that may appear in the Intel® Optane™ Memory and Storage Management application when using the Intel® Rapid Storage Technology (Intel® RST) 16.x drivers.

Note
  • When installing the Intel® Optane™ Memory and Storage Management application from the Microsoft Store*, only the application is installed. The driver won't be installed or updated.
  • If the errors that you're seeing as displayed in the "Toast" notifications or Action Center aren't described below, read about general errors.

These error messages can be encountered while trying to enable system acceleration with Intel Optane memory

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Error Message What the error means and possible solutions

You try to enable system acceleration and you see this:

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With the Intel® Optane™ Memory and Storage Management application, the Intel® Optane™ memory module can't contain any user data, not even GPT partition data.

This module must be “cleaned” before enabling system acceleration, see below how to do this
  1. Press windows key+r keys to open Run Dialog.
  2. Type diskpart and press OK.
  3. Press Yes on the User Account Control prompt.
  4. Type list disk.. Notice the * beside the module in the GPT column.
  5. Select the disk to be uninitialized (the module) by typing select disk <number>.
  6. Type clean.
  7. Type list disk again. Notice the * is no longer there.

Proceed to enable system acceleration in the application

You try to enable system acceleration and you see this:

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The Intel® Optane™ memory module may contain metadata from a previous installation.

This metadata must be removed before the system can pair the module with another drive.

Option 1
  1. Under the Manage tab, locate and left-click the module in the drive list.
  2. There may be an option to “Clear Metadata”, left-click this.
Option 2
  1. In the System BIOS, locate the Intel® Rapid Storage Technology menu (refer to the motherboard vendor user guide for the exact location).
  2. Left-click the module in the list.
  3. Depending on the BIOS, to clear the metadata there should be one of the following options:
    1. Reset Metadata
    2. Convert to Non-RAID
    3. Remove/delete RAID data
    4. Reset to Non-Optane

Proceed to enable system acceleration in the application

These error messages can be encountered while trying to Create or Manage a RAID volume (not related to Intel® Optane™ memory)

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Error Message What the error means and possible solutions

You try to create a RAID volume from within the Create Volume tab, and you see this:

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With the Intel® Optane™ Memory and Storage Management application, neither of the drives that are selected to be part of the RAID volume can contain any user data, not even GPT partition data.

Any drives must be “cleaned” before the volume can be created, see below how to do this.

  1. Press windows key+r keys to open Run Dialog
  2. Type diskpart and press OK.
  3. Press Yes on the User Account Control prompt.
  4. Type list disk. Notice the * beside any disk you wish to select for the RAID volume in the GPT column.
  5. Select the disk to be uninitialized by typing select disk <number>.
  6. Type clean.
  7. Type list disk again. Notice the * is no longer there.
  8. Repeat for any additional disks.

Proceed to create the RAID volume in the application.

You try to delete a RAID volume from within the Manage tab, and you see this:

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With the Intel® Optane™ Memory and Storage Management application, neither of the drives that are part of a RAID volume that is selected to be deleted can contain any user data, not even GPT partition data.

Any drives must be “cleaned” before the volume can be deleted see below how to do this.

  1. Press windows key+r keys to open Run Dialog.
  2. Type diskpart and press OK.
  3. Press Yes on the User Account Control prompt.
  4. Type list disk. Notice the * beside any disk you wish to select for the RAID volume in the GPT column.
  5. Select the disk to be uninitialized by typing select disk <number>.
  6. Type clean.
  7. Type list disk again. Notice the * is no longer there.
  8. Repeat for any additional disks.

Proceed to delete the RAID volume in the application.

You try to mark a drive as a spare from within the Manage tab, and you see this:

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With the Intel® Optane™ Memory and Storage Management application, drives that are selected to be Marked as spare cannot contain any user data, not even GPT partition data.

Any drives must be “cleaned” before they can be Marked as Spare, see below how to do this.

  1. Press windows key+r keys to open Run Dialog.
  2. Type diskpart and press OK.
  3. Press Yes on the User Account Control prompt.
  4. Type list disk. Notice the * beside any disk you wish to select in the GPT column.
  5. Select the disk to be uninitialized by typing select disk <number>.
  6. Type clean.
  7. Type list disk again. Notice the * is no longer there.
  8. Repeat for any additional disks.

Proceed to Mark as spare any drives you wish.

You try to add a drive to an Array from within the Manage tab, and you see this:

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With the Intel® Optane™ Memory and Storage Management application, drives that are selected to be added to an Array can't contain any user data, not even GPT partition data.

Any drives must be “cleaned” before they can be added, see below how to do this.
  1. Press windows key+r keys to open Run Dialog.
  2. Type diskpart and press OK.
  3. Press Yes on the User Account Control prompt.
  4. Type list disk. Notice the * beside any disk you wish to select in the GPT column.
  5. Select the disk to be uninitialized by typing select disk <number>.
  6. Type clean.
  7. Type list disk again. Notice the * is no longer there.
  8. Repeat for any additional disks.

Proceed to make additions to the Array.

Related topics
What is the Intel® Optane™ Memory and Storage Management User Interface?
Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory
Contact Intel Support