Article ID: 000033577 Content Type: Error Messages Last Reviewed: 08/06/2021

Hardware Intel® RAID Controller - "Memory/battery problems were detected..." POST Message

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Summary

Steps on what to do when getting a POST Multibit ECC error detected on a hardware Intel® RAID Controller

Description

During POST, the following message shows up:

"Memory/battery problems were detected.

The adapter has recovered, but cached data was lost.

Press any key to continue, or 'C' to load the configuration utility.

Multibit ECC errors were detected on the RAID controller. The DIMM on the controller needs replacement.

Please contact technical support to resolve this issue. If you continue, data corruption can occur."

Resolution

Contact Support with the hardware Intel® RAID Controller serial and Printed Board Assembly (PBA) [or Top Assembly (TA)] numbers for diagnosis. These are found on the actual card (See PCIe RAID Card in the drop-down menu, as an example).

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