Article ID: 000037790 Content Type: Troubleshooting Last Reviewed: 07/12/2021

Mini DisplayPort* not working on Intel® NUC Kit NUC8i7HVK

Environment

 Intel® NUC Kit NUC8i7HVK.

windows1064bit

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Summary

Steps to follow when one of two monitors is not connecting

Description

Trying to use two monitors using both Mini DisplayPort* outputs but just one is working.

Resolution
  1. Update the Radeon™ RX Vega M GH graphics.
    1. To update the graphics go to our downloadcenter.intel.com using the "Radeon™ RX Vega M GH graphics" keywords for the search or the NUC model Intel® NUC Kit NUC8i7HVK. 
    2. You will find the list of available drivers for the Intel® NUC Kit NUC8i7HVK. 
    3. Look for the Radeon™ RX Vega M GH graphics with the most recent date and download the exe file and follow the installation process. 
  2. Make sure that the cables are properly connected on the TV/Monitor and on the Intel® NUC Kit NUC8i7HVK.
  3. Test different Mini-DisplayPort cables (Do not use adapters, straight connections only). 
  4. Make sure that BIOS on the Intel® NUC Kit NUC8i7HVK is up to date: BIOS Update Instructions for Intel® NUC.
  5. You can check this article for helpful information about multiple displays on an Intel® NUC kit: Display Configurations for Multiple Displays to Intel® NUC.

 

Contact our Intel Contact Support. for further assistance.