Article ID: 000038212 Content Type: Maintenance & Performance Last Reviewed: 09/03/2021

How to Troubleshoot an Intel® Ethernet Network Adapter that Causes the Operating System to Crash

Environment

Intel® Ethernet Converged Network Adapter X550-T2

WindowsServer2016

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Summary

Looking for workaround and possible causes of operating system crashes that happen after installing an Intel® Ethernet Network Adapter

Description

Troubleshooting an Intel® Ethernet Network Adapter that causes the operating system to crash.

Resolution
  • Check the system compatibility and support.
  • Swap the card from slot to slot.
  • Install a driver version that used to work, or a previous driver version.
  • Check with the system manufacturer to look for known issues, or to check the hardware compatibility.

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