Warranty Information for Intel® NUC Element Products

Documentation

Warranty & RMA

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11/03/2020

See below for warranty information specific to Intel® NUC Element products.

Click or the topic for details:

Limited Warranties

Intel offers three-year limited warranties on Intel® NUC Element products purchased from Intel® Authorized Distributors. This warranty covers all hardware items included in the box.

View Warranties
Three-year International (PDF) PDF icon
Size: 2.5 MB
Date: September 2020
Three-year Australia (English) (PDF) PDF icon
Size: 89 KB
Date: September 2020
Note PDF files require Adobe Acrobat Reader*
Before you return defective products

Make sure you know your Windows* OS Activation number (if applicable).

The table describes what to return and what to keep with you.

Product Whato to return What to Keep
NUC Compute Element
  • Return only the NUC Compute Element
  • If your system is equipped with eMMC storage, back up your personal data from the Intel NUC Element with eMMC storage to other storage media. Intel uses a software-based data shredder to erase all data from the storage device of returned Intel Compute Elements. Documents and files stored on the returned device will be lost.
  • Keep the NUC Chassis element, NUC Assembly element or third-party chassis
  • Power cord and plug attachments (if applicable)
  • Keep all components you installed (M.2 drive, memory)
NUC Chassis Element
  • Return only the NUC Chassis element.
  • Keep the NUC Compute Element.
  • Keep all components you installed (M.2 drive)
  • Keep the accessory items included in the box (VESA bracket and screws, power adapter, cord, and plug attachments).
NUC Assembly Elements
  • Return only the NUC Chassis Element.
  • Keep the NUC Compute Element.
  • Keep all components you installed (M.2 driver).
NUC Board Element
  • Return only the NUC Board Element
  • Keep the NUC Compute Element.
  • Keep all components you installed (M.2 driver).

 

Caution
Intel isn't able to track or return user-installed components, including items included in the box upon return. Unless otherwise mentioned above, remove M.2 storage and memory modules (if applicable) from your Intel NUC Chassis/Board Element before sending it to our Warranty Center. Where applicable, make sure to backup all applications and data. Intel is not responsible for any data loss occurring from the warranty process.

Intel NUC Elements sent as warranty replacements don't include a Microsoft Windows* license sticker. If your Intel NUC has a Windows license sticker, we recommend you carefully peel it off the chassis. You can take a photo of it for future reference before returning it to Intel for a warranty replacement. Microsoft Windows stickers aren't available as fulfillment items.

General Guidelines
  • Back up all your applications and data where applicable. Intel is not responsible for any data loss that occurs during the warranty process.
  • Refer to your email confirmation for instructions on which parts and accessories you should keep. Intel doesn’t retain any parts and accessories and can’t return them to you.
  • Write your RMA case number on the outside of the box and enclose a copy of your email confirmation.
  • Replacement units may not be shipped to you in original retail packaging.  
Packaging Guidelines

If you have the original retail box, you can use that box to return the product:

  • If the original box inserts aren’t available, wrap the item on all sides with bubble wrap or similar cushioning material to ensure a snug fit with minimal movement. 
  • Pack the retail box into a sturdy outer box, with at least two inches of bubble wrap, loose fill foam, or similar cushioning to ensure a snug fit with minimal movement. 
  • You can procure an outer box of adequate size from your local shipping store or post office at your own cost. 

If you don’t have the original retail box:

  • Pack the product in a sturdy box with enough additional packing material to prevent shifting in transit. 
  • You can procure a shipping box of adequate size from your local shipping store or post office at your own cost. 

If you’re returning more than one item, protect each item with enough bubble wrap, loose fill foam, or similar cushioning material to prevent shifting during transit.

 

Related topic
Check Your Warranty Coverage and Request Warranty Support