Article ID: 000056205 Content Type: Troubleshooting Last Reviewed: 08/13/2021

Known Issue: Intel® NUC Kits and Mini PCs - Issues Waking Display from Sleep When Using Intel Graphics

Environment

The Intel® NUC Kit or Mini PC is using Intel graphics and is connected to the display(s) via HDMI

windows1064bit

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Summary

Issues with waking a NUC kit from sleep when using Intel Integrated Graphics processors.

Description

When a display, or multiple displays are connected to the Intel® NUC using HDMI, the display goes to sleep and the Intel NUC is unable to wake them up.

Resolution

Intel has released HDMI firmware (FW) that addresses this issue on the below Intel NUC families.

NUC FamilyFW Version
HDMI Firmware Update Tool for NUC10i3FN, NUC10i5FN, NUC10i7FN1.78.2.0.7
HDMI Firmware Update Tool for NUC8i3BE, NUC8i5BE, NUC8i7BE1.78.4.0.4
HDMI Firmware Update Tool for NUC7i3DN, NUC7i5DN, NUC7i7DN1.78.1.1

You can also try the Type C port instead of HDMI, as it doesn't seem to have this issue.

Additional information
  • Display or displays are connected via HDMI
  • Using Intel® Graphics

If you encounter this issue on an Intel NUC that isn't listed above, contact Intel® customer support.

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