Intel Customer Support Services during COVID-19 Global Response Actions

Documentation

Warranty & RMA

000056355

09/03/2021

Intel’s commitment to our customers, employees, and community stays strong. 

Intel Customer Support technical support services remain fully operational.

Intel Partner Alliance program and membership support are operational, but we are experiencing intermittent delays as some of our support personnel are based in impacted countries. 

Some Intel Customer Support product warranty services are currently being impacted due to country restrictions; the details of which can be found below. Geographies not listed are currently not impacted.

If further country-specific government restrictions are applied, there is the potential for additional impacts causing warranty processing and transit times to increase. We are actively monitoring the situation to adjust operations where and/or when possible and will communicate to our warranty customers directly when potential delays are known.

Asia Pacific Region: Unless noted in the country-specific details, the updates are as of Sep 1, 2021
Vietnam

Shipments to the following areas in Tien Giang Province only (Cai Lay and Cai Be District) are currently suspended until further notice.

Shipments to Ho Minh City are currently suspended until Sep 6, 2021. 

The rest of the areas of the country are serviced Business As Usual.

Australia

Country-wide shipping restrictions are impacting the collection and delivery of warranty products. Delays expected. Total estimated time to delivery may take up to 7 business days. 

Note

Enfield: DELIVERIES FROM INTEL to Customers - Due to COVID restrictions - Deliveries will be limited ONLY for services on Wednesdays, Thursdays, and Fridays until further notice.

As a result, expect further delays and more than 7 days of business impacts to logistics by the carriers.   

Enfield: COLLECTIONS FROM Customers to INTEL - Collection services are suspended until further notice.

Cambodia

Fiji

French Polynesia

Laos

Mongolia

New Zealand

Samoa

Country-wide shipping restrictions are impacting the collection and delivery of warranty products. Delays expected. Total estimated time to delivery may take up to 7 business days.
Brunei Country-wide shipping restrictions are impacting the collection and delivery of warranty products. Delays are expected. The total estimated time to delivery may take up to 10 business days.