Warranty Information for Intel® NUC Laptop Kits

Documentation

Warranty & RMA

000056533

04/05/2021

See below for warranty information specific to Intel® NUC Laptop Kits.

Click or the topic for details:

Limited warranties

Intel offers a limited warranty on Intel® NUC Laptop Kit products purchased from Intel® Authorized Distributors. This warranty covers all hardware items included in the box. 

Intel® NUC M15 Laptop Kits
Applies to Laptop Kit product codes beginning with:

  • LAPBC
  • BBC

One-year battery warranty 

Two-year International icon
Size: 3.17 MB
January 2021
Two-year Australia (English) icon
Size: 92 KB
Date: January 2021

Intel® NUC 9 Extreme Laptop Kits
Applies to Laptop Kit product codes beginning with:

  • LAPQC
  • BQC
  • CQC

Intel® NUC M15 Laptop Kits
Applies to Laptop Kit product codes beginning with:

  • CBC7A
  • CBC5A
One-year International icon
Size: 2.86 MB
Date: October 2020
One-year Australia (English) icon
Size: 86 KB
Date: October 2020
Note PDF files require Adobe Acrobat Reader*.

 

Before you return defective products

Make sure you know your Windows* OS Activation number (if applicable).

The table describes what to return and what to keep with you.

Product What to return What to keep
Intel® NUC Laptop Kits (L9/L10 SKUs)

(These products have memory, drive, and for an L10 system, an operating system already installed. Individual components can't be replaced separately.)

If the Intel NUC Laptop Kit was pre-installed with memory and storage:

  • Return the complete system, including the memory and storage.

If the Intel NUC Laptop Kit was pre-installed with storage; you installed the memory modules:

  • Remove and keep the memory modules.
  • Return the system with the storage.

If the Intel NUC Laptop Kit was pre-installed with memory; you installed the storage:

  • Remove and keep the storage.
  • Return the system with the memory modules.

Note about batteries:

  • Li-Ion batteries and products that contain them are strictly regulated under applicable International and local transportation regulations, requiring proper packaging, labeling, documentation, etc. for transport. In order to ship Li-Ion batteries, individuals must be trained and/or use a Certified Hazardous Material Transportation Provider. If these procedures are not followed, you could be subject to severe fines and penalties.
  • If the product case is bulging or an exothermic event has occurred, contact your internal hazardous materials representative immediately or your Certified Hazardous Material Transportation Provider for necessary actions. Contact your place of purchase if needed.
  • Note: Damaged batteries are considered hazardous cargo and require special handling and packaging.
  • For more information, see Information about Shipping Intel® NUC Laptop Kits Batteries.
  • Keep any components you installed (memory module upgrades and any additional SSDs).
  • Keep the accessory items included in the box (power adapter, and documentation)

Intel® NUC Laptop Kits (L6/L7 SKUs)

(These products do not ship with memory, drive, or operating system already installed.

Note: L7 SKUs have soldered down memory)

If you are returning a barebones Intel NUC Laptop Kit (you installed both memory and storage):

  • Remove and keep the memory modules and the storage before returning the system.

Note about batteries:

  • Li-Ion batteries and products that contain them are strictly regulated under applicable International and local transportation regulations, requiring proper packaging, labeling, documentation, etc. for transport. In order to ship Li-Ion batteries, individuals must be trained and/or use a Certified Hazardous Material Transportation Provider. If these procedures are not followed, you could be subject to severe fines and penalties.
  • If the product case is bulging or an exothermic event has occurred, contact your internal hazardous materials representative immediately or your Certified Hazardous Material Transportation Provider for necessary actions. Contact your place of purchase if needed.
  • Note: Damaged batteries are considered hazardous cargo and require special handling and packaging.
  • For more information, see Information about Shipping Intel® NUC Laptop Kits Batteries.
  • Keep all components you installed (memory modules, SSDs, wireless adapters).
  • Keep the accessory items included in the box (power adapter, and documentation)
Caution
Intel isn't able to track or return user-installed components, including items included in the box on return. Unless otherwise mentioned above, remove all memory and disks from your Intel NUC Laptop Kits before sending it to our Warranty Center. Where applicable, make sure to back up all applications and data. Intel is not responsible for any data loss occurring from the warranty process.

Intel NUC Laptop Kits sent as warranty replacements don't include a Microsoft Windows* license sticker. If your Intel NUC Laptop Kit has a Windows license sticker, we recommend you carefully peel it off the chassis. You can take a photo of it for future reference before returning it to Intel for a warranty replacement. Microsoft Windows stickers aren't available as fulfillment items.

Talk to your distributor for any questions about credit.

General guidelines
  • The serial number and the SA number (sub-assembly) are required for a warranty request. Without a serial number and a SA#, the warranty could be denied.
  • Back up your personal data from the Intel NUC Laptop Kit to another storage media. Intel uses a software-based data shredder to erase all data from the storage device of returned Intel NUC Laptop Kits. Documents and files stored on the returned device will be lost.
  • Refer to your email confirmation for instructions on which parts and accessories you should keep with you. Intel doesn’t retain any parts and accessories and can’t return them to you.
  • Write your RMA case number on the outside of the box and enclose a copy of your email confirmation.
Shipping Lithium Batteries
  • Do not ship a Lithium battery you suspect is damaged; whether inside the Intel NUC Laptop Kit or by itself. Signs of battery damage include bulging, leaking electrolyte, signs of smoke residue, charring of battery materials, etc.
  • Contact Intel Customer Support for help if you can’t ship an Intel Intel NUC Laptop Kit in this instance.
  • See Information about Shipping Intel NUC Laptop Kit Batteries for complete details.
Packaging Guidelines
  • If you have the original retail box, you can use that box to return the product:
    • If the original box inserts aren’t available, wrap the item on all sides with bubble wrap or similar cushioning material to ensure a snug fit with minimal movement.
    • Pack the retail box into a sturdy outer box, with at least two inches of bubble wrap, loose fill foam, or similar cushioning to ensure a snug fit with minimal movement.
    • You can procure an outer box of adequate size from your local shipping location or post office, at your own cost.
  • If you don’t have the original retail box:
    • Pack the product in a sturdy box with enough additional packing material to prevent the product from shifting in transit.
    • You can procure a shipping box of adequate size from your local shipping location or post office, at your own cost.
  • If you’re returning more than one item, protect each item with enough bubble wrap, loose fill foam, or similar cushioning material to prevent the products shifting during transit.
    • Please follow the applicable laws for safe transport of lithium and li-ion batteries.
Related topics
Check Your Warranty Coverage and Request Warranty Support
Identify your Intel® NUC Laptop Kit