How do I Resolve Intel® Driver & Support Assistant (Intel® DSA) Error Messages?

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Troubleshooting

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06/13/2020

What to do next when when you get an error while trying to install a driver

Check out the following articles related to error messages. If you can't find the error message you're seeing, notify us by using the Give Feedback widget button at the bottom of most Intel Support pages.

What to do when you get an error message that says Intel® Driver & Support Assistant is blocked

If you are going through a proxy to access the internet, you may need to configure it to allow access. You can check the proxy configuration by following these steps:

  1. Open the Internet Options control panel, which can be found in the Windows Start Menu.
  2. Select the Connections tab at the top of the window, and then select the LAN settings button near the bottom of the window.
  3. If on a company network, and Automatically detect settings or Use automatic configuration script are selected, then you will need to contact your network administrator to allow connections to localhost. If you are not on a company network and these settings are selected, you will need to manually configure the proxy device to allow connections to localhost.
  4. If the Use a proxy server for your LAN checkbox is selected, make sure Bypass proxy server for local addresses is checked. Click the Advanced button, and in the Exceptions text area, add 127.0.0.1, and then select OK and OK.

If you're using the Firefox browser and connecting to the internet through a proxy, you may need to change your settings. From the menu in Firefox, choose Options and then select the Settings button in the Network Proxy section. If Manual proxy configuration is selected, please ensure that the following entries are included in the No Proxy for text area: localhost, 127.0.0.1.

If you're running security or firewall software that may block network connections, you will need to configure their software to allow access to the Intel® Driver & Support Assistant. Refer to your security software vendor for instructions on how to manage this access.

If you're using Internet Explorer or an older version of Edge and get a blocked message, try copying the URL path and pasting into either Chrome or Firefox browsers. Intel® DSA is supported on Windows* 7, Windows 8, Windows 8.1, and Windows® 10 using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer) browsers.

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