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Support

Support

    Support Home Memory and Storage Intel® Optane™ Memory

Intel® Optane™ Memory M10 Series

Support information for Intel® Optane™ Memory M10 Series

Top Topics

Issue with Intel® Optane™ memory enabled systems with Intel Rapid Storage Technology (RST) 16.0.x, 16.5.x, 16.7.x

Details of issue specific to related to Intel Optane™ memory-enabled systems with Intel® RST 16.0.x, 16.5.x, 16.7.x ; publicly disclosed on 12/12/2018

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Frequently Asked Questions for Intel® Optane™ Memory

Find answers to frequently asked questions for Intel® Optane™ Memory.

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Troubleshooting Guide for Intel® Optane™ Memory

This article includes detailed troubleshooting process for common issues during configuration and setup.

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Error Codes and Messages While Enabling and Disabling Intel® Optane™ Memory

Lists errors that may occur during use of Intel® Optane™ memory and Intel® Rapid Storage Technology when enabling or disabling system acceleration.

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Visual Resources for Intel® Optane™ Memory

Select basic or advanced instructions on installing, enabling, and disabling. You can also see how to navigate the user interface.

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Resolve Detection Issues with Intel® Optane™ Memory

Resolve detection issues when enabling system acceleration.

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Installation Guide for Intel® Optane™ Memory

How to install the Intel® Optane™ memory supported software applications. Includes the process to enable and disable system acceleration.

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How to Resolve Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll

Learn how to Resolve Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll.

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  • Compatibility

    Compatibility

    Sorry, there are no results matching your filter criteria.
    • Error Occurs While Updating to Windows® 10 May 2019 Update (Version 1903) on Some Systems Running Intel® Rapid Storage Technology (Intel® RST) Drivers
    • Find Compatibility Information for Intel Products
    • Software and Platform Support for Intel® Optane™ Memory
    • Intel® Optane™ Memory Ready Motherboards
  • Error Messages

    Error Messages

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    • Intel® Optane™ Memory Pinning Error Message Pops Up.
    • Error Codes and Messages While Using Intel® Optane™ Memory System Acceleration
    • Intel® Optane™ Memory and Storage Management application Error Messages with memory system acceleration or with a RAID Volume
  • Identify My Product

    Identify My Product

    Sorry, there are no results matching your filter criteria.
    • How To Check the Intel® Rapid Storage Technology (Intel® RST) Driver Version
    • How to Determine What Intel® Optane™ Memory Technology is in Your System
  • Install & Setup

    Install & Setup

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    • How to Install and Use Intel® Data Migration Software
    • How to Install and Manage Intel® Optane™ Memory in Windows® 10 (Basic)
    • How to Configure, Install, and Manage Intel® Optane™ Memory Before Installing Windows® 10 (Advanced)
    • Secondary/Data Drive Acceleration with Intel® Optane™ Memory
    • Proper Handling Techniques and Precautions for Your M.2 Device
    • How to Install Windows® 10 to a GUID Partition Table (GPT) Partition
    • Converting a Data SSD or SSD with Windows* Installation from Legacy to UEFI without Data Loss
    • Installing Intel® Optane™ Memory on Intel® NUC Kits
    • What Software Manages Acceleration with Intel® Optane™ Memory?
    • What Can I Do to Fix the Error Message No Compatible Disk When Trying to Activate my Intel® Optane Memory?
      • Quick Start Guide for Intel® Optane™ Memory
      • Frequently Asked Questions about Installation and Configuration for Intel® Optane™ Memory
      • How to Disable System Acceleration with Intel® Optane™ Memory
      • Guidance for Injecting Intel® RST Driver into Windows Pre-Installation Environment* (WinPE*) for Intel® Optane™/Intel® RAID Volume
      • Corporate Reimaging Guide for Intel® Optane™ Memory System Acceleration
      • Installation Guide for Intel® Optane™ Memory
      • How to Determine System Acceleration is Active with Intel® Optane™ Memory
      • Visual Resources for Intel® Optane™ Memory
      • How to Initialize an Intel® SSD in Windows* 7/8.1 or Windows® 10
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    Maintenance & Performance

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    • User and Installation Guides for Intel® SSD Toolbox
    • Overview for Intel® Solid State Drive Tools
    • Removing Partitions with Microsoft DiskPart*
    • User Guide for Intel® SSD Firmware Update Tool
    • Frequently Asked Questions about Intel® Solid State Drive Toolbox
    • Update Your Intel® SSD Firmware Using the Intel® SSD Toolbox
    • Evaluation Guide for Intel® Optane™ Memory
    • How to Check and Repair Your System Disk Drives for Integrity Issues
    • How to Update Firmware on Intel® SSDs
    • How to Check and Repair Your System Disk Drives for Integrity Issues
      • Protect the Lifespan of Your Intel® SSD
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    Product Comparison

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    • How to Compare Intel® SSDs Using Product Specifications Page Using ARK
    • Intel® SSD Client Storage and Memory Family Fact Sheet
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    • Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory
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    • What is the Country of Origin (COO) of Intel® Solid State Drives
    • BSMI RoHS Certifications for Intel® Solid State Drives and Modules
    • Electronic Product Environmental Assessment Tool (EPEAT)
    • Product Change Notifications for Intel® Products
    • Intel EU Single Place of Contact Address Change
    • Green Product Label for China RoHS Conformity Assessment
    • What is the Intel® Optane™ Memory and Storage Management User Interface?
    • International Material Data System (IMDS) for Intel Products
      • RoHS Compliance with Phthalate Restrictions for All Intel® Products
      • Where to Find Material Declaration Data Sheet (MDDS) for Intel® Products
      • ISO Certifications for Intel® Products
      • REACH SVHC Compliance for All Intel® Products
      • Declaration of Conformity for Intel® Products
      • Intel® Optane™ Memory: Before You Buy, Key Requirements
      • Is it possible to recover SSD after enabling ATA Security?
      • Frequently Asked Questions for Intel® Optane™ Memory
      • How do I find pricing information for Intel® SSDs
      • Data Recovery Options for Intel® SSDs
      • Frequently Asked Questions about Pinning for Acceleration with Intel® Optane™ Memory
      • New Branding for 3D XPoint™
      • Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory
      • What's in the Box for Intel® Optane™ Memory Series
      • Issue with Intel® Optane™ memory enabled systems with Intel Rapid Storage Technology (RST) 16.0.x, 16.5.x, 16.7.x
      • REACH SVHC Compliance for All Intel® Products
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  • Troubleshooting

    Troubleshooting

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    • Intel® Optane™ Memory Pinning in Windows* File Explorer not available after Installing the Intel® RST 16.7 Driver
    • NVMe* and Secondary/Data Drive Support with Intel® Optane™ Memory
    • Unsupported System Drive: Last Partition Unable to Resize Error
    • Intel® Data Center SSDs: Extracting System Logs for Debug
    • Troubleshooting Guide for Intel® Optane™ Memory
    • Crash Dump Report for Intel® Rapid Storage Technology (Intel® RST) and Releases to Resolve the Issues Related to System Crashing
    • Resolve Detection Issues with Intel® Optane™ Memory
    • Detection and Enablement Troubleshooting for Intel® Optane™ Memory
    • Intel® Optane™ Not Recognized on Intel® NUC Kit NUC7i5BNH After Windows® 10 Installation.
    • Intel® Optane™ Memory cannot be detected after reinstalling OS (not disabled beforehand).
      • Statistics Don't Display on 32GB Module for Intel® Optane™ Memory
      • Intel® RST Driver and Intel® Optane™ Memory Capable App Version Mismatch After Update
      • Workaround for Issue with Windows* File Explorer after Installing the Intel® RST 16.7 Driver for Intel® Optane™ Memory
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    • Limited Warranties for Intel® Solid State Drives and Modules
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  • Compatibility

    Compatibility

    Sorry, there are no results matching your filter criteria.
    • Error Occurs While Updating to Windows® 10 May 2019 Update (Version 1903) on Some Systems Running Intel® Rapid Storage Technology (Intel® RST) Drivers
    • Find Compatibility Information for Intel Products
    • Software and Platform Support for Intel® Optane™ Memory
    • Intel® Optane™ Memory Ready Motherboards
  • Error Messages

    Error Messages

    Sorry, there are no results matching your filter criteria.
    • Intel® Optane™ Memory Pinning Error Message Pops Up.
    • Error Codes and Messages While Using Intel® Optane™ Memory System Acceleration
    • Intel® Optane™ Memory and Storage Management application Error Messages with memory system acceleration or with a RAID Volume
  • Identify My Product

    Identify My Product

    Sorry, there are no results matching your filter criteria.
    • How To Check the Intel® Rapid Storage Technology (Intel® RST) Driver Version
    • How to Determine What Intel® Optane™ Memory Technology is in Your System
  • Install & Setup

    Install & Setup

    Sorry, there are no results matching your filter criteria.
    • How to Install and Use Intel® Data Migration Software
    • How to Install and Manage Intel® Optane™ Memory in Windows® 10 (Basic)
    • How to Configure, Install, and Manage Intel® Optane™ Memory Before Installing Windows® 10 (Advanced)
    • Secondary/Data Drive Acceleration with Intel® Optane™ Memory
    • Proper Handling Techniques and Precautions for Your M.2 Device
    • How to Install Windows® 10 to a GUID Partition Table (GPT) Partition
    • Converting a Data SSD or SSD with Windows* Installation from Legacy to UEFI without Data Loss
    • Installing Intel® Optane™ Memory on Intel® NUC Kits
    • What Software Manages Acceleration with Intel® Optane™ Memory?
    • What Can I Do to Fix the Error Message No Compatible Disk When Trying to Activate my Intel® Optane Memory?
      • Quick Start Guide for Intel® Optane™ Memory
      • Frequently Asked Questions about Installation and Configuration for Intel® Optane™ Memory
      • How to Disable System Acceleration with Intel® Optane™ Memory
      • Guidance for Injecting Intel® RST Driver into Windows Pre-Installation Environment* (WinPE*) for Intel® Optane™/Intel® RAID Volume
      • Corporate Reimaging Guide for Intel® Optane™ Memory System Acceleration
      • Installation Guide for Intel® Optane™ Memory
      • How to Determine System Acceleration is Active with Intel® Optane™ Memory
      • Visual Resources for Intel® Optane™ Memory
      • How to Initialize an Intel® SSD in Windows* 7/8.1 or Windows® 10
    Show Less Show more
  • Maintenance & Performance

    Maintenance & Performance

    Sorry, there are no results matching your filter criteria.
    • User and Installation Guides for Intel® SSD Toolbox
    • Overview for Intel® Solid State Drive Tools
    • Removing Partitions with Microsoft DiskPart*
    • User Guide for Intel® SSD Firmware Update Tool
    • Frequently Asked Questions about Intel® Solid State Drive Toolbox
    • Update Your Intel® SSD Firmware Using the Intel® SSD Toolbox
    • Evaluation Guide for Intel® Optane™ Memory
    • How to Check and Repair Your System Disk Drives for Integrity Issues
    • How to Update Firmware on Intel® SSDs
    • How to Check and Repair Your System Disk Drives for Integrity Issues
      • Protect the Lifespan of Your Intel® SSD
    Show Less Show more
  • Product Comparison

    Product Comparison

    Sorry, there are no results matching your filter criteria.
    • How to Compare Intel® SSDs Using Product Specifications Page Using ARK
    • Intel® SSD Client Storage and Memory Family Fact Sheet
  • Product Information & Documentation

    Product Information & Documentation

    Sorry, there are no results matching your filter criteria.
    • Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory
    • Product Briefs for Intel® Solid State Drives and Modules
    • What is the Country of Origin (COO) of Intel® Solid State Drives
    • BSMI RoHS Certifications for Intel® Solid State Drives and Modules
    • Electronic Product Environmental Assessment Tool (EPEAT)
    • Product Change Notifications for Intel® Products
    • Intel EU Single Place of Contact Address Change
    • Green Product Label for China RoHS Conformity Assessment
    • What is the Intel® Optane™ Memory and Storage Management User Interface?
    • International Material Data System (IMDS) for Intel Products
      • RoHS Compliance with Phthalate Restrictions for All Intel® Products
      • Where to Find Material Declaration Data Sheet (MDDS) for Intel® Products
      • ISO Certifications for Intel® Products
      • REACH SVHC Compliance for All Intel® Products
      • Declaration of Conformity for Intel® Products
      • Intel® Optane™ Memory: Before You Buy, Key Requirements
      • Is it possible to recover SSD after enabling ATA Security?
      • Frequently Asked Questions for Intel® Optane™ Memory
      • How do I find pricing information for Intel® SSDs
      • Data Recovery Options for Intel® SSDs
      • Frequently Asked Questions about Pinning for Acceleration with Intel® Optane™ Memory
      • New Branding for 3D XPoint™
      • Pinning a File, Folder, or Application for System Acceleration with Intel® Optane™ Memory
      • What's in the Box for Intel® Optane™ Memory Series
      • Issue with Intel® Optane™ memory enabled systems with Intel Rapid Storage Technology (RST) 16.0.x, 16.5.x, 16.7.x
      • REACH SVHC Compliance for All Intel® Products
    Show Less Show more
  • Troubleshooting

    Troubleshooting

    Sorry, there are no results matching your filter criteria.
    • Intel® Optane™ Memory Pinning in Windows* File Explorer not available after Installing the Intel® RST 16.7 Driver
    • NVMe* and Secondary/Data Drive Support with Intel® Optane™ Memory
    • Unsupported System Drive: Last Partition Unable to Resize Error
    • Intel® Data Center SSDs: Extracting System Logs for Debug
    • Troubleshooting Guide for Intel® Optane™ Memory
    • Crash Dump Report for Intel® Rapid Storage Technology (Intel® RST) and Releases to Resolve the Issues Related to System Crashing
    • Resolve Detection Issues with Intel® Optane™ Memory
    • Detection and Enablement Troubleshooting for Intel® Optane™ Memory
    • Intel® Optane™ Not Recognized on Intel® NUC Kit NUC7i5BNH After Windows® 10 Installation.
    • Intel® Optane™ Memory cannot be detected after reinstalling OS (not disabled beforehand).
      • Statistics Don't Display on 32GB Module for Intel® Optane™ Memory
      • Intel® RST Driver and Intel® Optane™ Memory Capable App Version Mismatch After Update
      • Workaround for Issue with Windows* File Explorer after Installing the Intel® RST 16.7 Driver for Intel® Optane™ Memory
    Show Less Show more
  • Warranty & RMA

    Warranty & RMA

    Sorry, there are no results matching your filter criteria.
    • Limited Warranties for Intel® Solid State Drives and Modules
    • Find Model, Serial, and SA Numbers for Intel® SSDs and Modules
    • Warranty Information for Intel® Solid State Drives and Modules
    • Warranty for Intel® SSDs and Modules (Client)

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