Installation Troubleshooting Wizard for Intel Graphics Drivers

Welcome to the Installation Troubleshooting Wizard for Intel® Graphics Drivers.

Use this step-by-step wizard to help you with issues that may occur when trying to install the graphics driver for your Intel® Integrated Graphics.

Click on the scenario that best describes the issue you are seeing:

Graphics driver installation fails with error: "Your computer does not meet the minimum requirement for installing the software"

Graphics driver installation fails with error: "A customized computer manufacturer driver is installed on your computer"

Intel® Driver & Support Assistant (Intel® DSA) is recommending an update for Intel® Graphics but it doesn't install the suggested driver

Intel recommends using the Intel® Driver & Support Assistant. This tool keeps your system up-to-date by providing tailored support and hassle-free updates.

Would you like to use the Intel Driver & Support Assistant to automatically download and install the latest Graphics driver for your computer?

Yes

No

Are you trying to install a generic driver downloaded from https://downloadcenter.intel.com ?

Yes

No

Is the driver being provided directly by your computer manufacturer (e.g. Dell*, Lenovo*, HP*) ?

Yes

No

Your computer manufacturer may have restricted the installation of generic Graphics drivers.

Intel provides generic drivers, however your computer manufacturer may have introduced customizations and provide drivers that have been specifically validated for your computer configuration.
Intel suggest contacting your computer manufacturer directly to obtain the latest graphics driver validated for your computer.

You could also allow Windows Update services to automatically find and install the latest driver validated for your system.

In your keyboard press the 'Windows' key followed by 'X'.
Click on 'Device Manager'.
Click on 'Display Adapters'.
Right-click on the 'Intel Graphics Controller'.
Note: If no previous driver has been installed this might be named 'Microsoft Basic Display Adapter' or similar.
Click on 'Update driver'.
Click on 'Search automatically for updated driver software'.

Windows update will search and automatically install the best and latest driver validated by your computer manufacturer.

Did the latest driver provided by your computer manufacturer installed correctly?

Yes

No

If the latest driver from your computer manufacturer doesn’t install or it doesn’t address an specific issue, you should be able to install the generic Intel® Graphics Driver. However you risk losing functionality or causing other technical issues as they are not validated for your specific hardware configuration.
Intel strongly suggest reporting this situation/issue to your computer manufacturer so it can be addressed in a future customized driver.

If you still wish to proceed with the installation of a generic graphics driver, click on the Operating System you have from the list below for detailed instructions plus video demonstration.

Windows® 10 and Windows 8*/8.1*
Windows 7*
Windows Vista*
Windows XP*

WARNING: - Windows 10 users only - If you are moving from non-DCH drivers to a DCH driver DO NOT perform a manual driver installation, also known as INF / Have-Disk method. This action bypasses the Intel installer designed to install these new drivers, thereby possibly resulting in minor to major system instability. For more information visit this site: Frequently Asked Questions about Windows* DCH Drivers for Intel® Graphics

Did a manual driver installation fixed the install/update issue?

Yes

No

We're sorry you were not able to fix the problem by using this troubleshooting wizard.

Please contact Intel Customer Support for more help. We offer the option to engage in Remote Assistance Support. This is often more efficient as our technical support representative can perform diagnostics and troubleshooting for you.
Remote Assistance Support is free of charge, optional and available through our phone or our chat support at the link: Intel® Support

Please visit Intel® Driver & Support Assistant (Intel® DSA) page to continue.

Did the Intel Driver & Support Assistant correctly install/update the graphics driver?

Yes

No

There might be an error in the current software installation. Remove the Intel® Driver & Support Assistant using the Uninstaller available here: Intel® Driver & Support Assistant Uninstaller
Once removed proceed to restart your computer and download the latest version of Intel® Driver & Support Assistant from here: Intel® Driver & Support Assistant

After uninstalling and reinstalling Intel® DSA, was the graphics driver installed correctly?

Yes

No

This error may occur if:

A) The driver you are trying to install is not compatible with the Intel Graphics Controller. Make sure you have properly Identified your Intel® Graphics Controller

Search in downloadcenter.intel.com only for drivers designed for your Graphics controller.

B) The driver you are trying to install is not compatible with your Operating System (OS) or Operating System version/build.
Example: a driver may only be compatible with Windows 10 build 17134 or greater, while your computer is currently using an older Windows 10 build number.

To determine the build of Windows 10 that is installed, follow these steps.

Right-click the start menu and choose Run.
In the Run window, type winver and press OK.
The window that opens will display the Windows 10 build that is installed.

Check the "Readme.txt" file that is accompanied with the driver installation files. This document provides details for compatibility. Example:

Release Version: Production Version
Driver Version: 25.20.100.6577
Release Date: February 25, 2019

Operating System(s):
	Microsoft Windows* 10-64 - Fall Creators Update (1709)
	Microsoft Windows* 10-64 - April 2018 Update (1803)
	Microsoft Windows* 10-64 - October 2018 Update (1809)

Platforms:
	6th Gen Intel(R) Core(TM) processor family (Codename Skylake)
	7th Gen Intel(R) Core(TM) processor family (Codename Kaby Lake)
	8th Gen Intel(R) Core(TM) processor family (Codename Kaby Lake-R, Coffee Lake)
	9th Gen Intel(R) Core(TM) processor family (Codename Coffee Lake-R)
	Amber Lake
	Apollo Lake
	Gemini Lake
	Whiskey Lake

After confirming the driver is compatible with the Intel Graphics controller and your Operating System, is the issue fixed?

Yes

No

The driver provided by your computer manufacturer has been tested and validated to run on your computer. Intel recommends contacting your computer manufacturer for further troubleshooting.

Computer Manufacturer Support Websites

This error may occur if:

A) The driver you are trying to install is not compatible with the Intel Graphics Controller. Make sure you have properly Identified your Intel® Graphics Controller

Search in downloadcenter.intel.com only for drivers designed for your Graphics controller.

B) The driver you are trying to install is not compatible with your Operating System (OS) or Operating System version/build.
Example: a driver may only be compatible with Windows 10 build 17134 or greater, while your computer is currently using an older Windows 10 build number.

To determine the build of Windows 10 that is installed, follow these steps.

Right-click the start menu and choose Run.
In the Run window, type winver and press OK.
The window that opens will display the Windows 10 build that is installed.

Check the "Readme.txt" file that is accompanied with the driver installation files. This document provides details for compatibility. Example:

Release Version: Production Version
Driver Version: 25.20.100.6577
Release Date: February 25, 2019

Operating System(s):
	Microsoft Windows* 10-64 - Fall Creators Update (1709)
	Microsoft Windows* 10-64 - April 2018 Update (1803)
	Microsoft Windows* 10-64 - October 2018 Update (1809)

Platforms:
	6th Gen Intel(R) Core(TM) processor family (Codename Skylake)
	7th Gen Intel(R) Core(TM) processor family (Codename Kaby Lake)
	8th Gen Intel(R) Core(TM) processor family (Codename Kaby Lake-R, Coffee Lake)
	9th Gen Intel(R) Core(TM) processor family (Codename Coffee Lake-R)
	Amber Lake
	Apollo Lake
	Gemini Lake
	Whiskey Lake

After confirming the driver is compatible with the Intel Graphics controller and your Operating System, is the issue fixed?

Yes

No

Thank you for using this troubleshooting wizard to resolve the problem!

We recommend you check Intel's support website first whenever you need assistance with an Intel product.

Delete the Intel® DSA temporary files. The default location is "C:/ProgramData/Intel/DSA".

Re-launch Intel® DSA.

After deleting the temporary files did Intel® DSA install the graphics driver correctly?

Yes

No

Outdated or conflicting browser cookies may trigger issues with Intel® DSA. Delete your Internet Browser cookies.

After deleting your Internet Browser cookies, was Intel® DSA able to detect and install the graphics driver correctly?

Yes

No

We're sorry you were not able to fix the problem by using this troubleshooting wizard.

Please contact Intel Customer Support for more help. We will ask for the log files located in "C:/ProgramData/Intel/DSA".

We offer the option to engage in Remote Assistance Support. This is often more efficient as our technical support representative can perform diagnostics and troubleshooting for you.
Remote Assistance Support is free of charge, optional and available through our phone or our chat support at the link: Intel® Support

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