Installation Troubleshooting Wizard for Intel® Graphics Drivers

Welcome to the Installation Troubleshooting Wizard for Intel® Graphics Drivers.

Use this step-by-step wizard to help you with issues that may occur when trying to install the graphics driver for your Intel® Integrated Graphics.

Thank you for using this troubleshooting wizard to resolve the problem!

We recommend you check Intel's support website first whenever you need assistance with an Intel product.

We're sorry you were not able to fix the problem by using this troubleshooting wizard. Please contact Intel Customer Support for more help.

We offer the option to engage in Remote Assistance Support. This is often more efficient as our technical support representative can perform diagnostics and troubleshooting for you.

Remote Assistance Support is free of charge, optional and available through our phone or our chat support at Intel® Support.

There might be an error in the Intel DSA installation. Remove the Intel DSA using the Intel DSA Uninstaller.

Once removed, restart your computer. Download, install and run Intel DSA again, then return to this wizard to continue.

There might be an error in the Intel DSA installation. Remove the Intel DSA using the Intel DSA Uninstaller.

Once removed, restart your computer. Download, install and run Intel DSA again, then return to this wizard to continue.

Delete the Intel DSA temporary files from folder C:/ProgramData/Intel/DSA.

Note: If you don't see this folder in File Manager:

1. Go to the View menu in File Manager.
2. In the Show/Hide menu, click to show Hidden Items.

Run Intel DSA again, then return to this wizard to continue.

This error may occur if:

A) The driver you are trying to install isn't compatible with the Intel Graphics Controller in your computer. Make sure you have properly  Identified your Intel® Graphics Controller. Search Download Center ONLY for drivers designed specifically for your Graphics controller.

B) The driver you are trying to install is not compatible with your Operating System (OS) or Operating System version/build.

For example:

A graphics driver may only be compatible with Windows 10 build 17134 or greater, while your computer is currently using an older Windows 10 build number.

To determine the Windows 10 version and build installed on your computer:

1. On your keyboard, press the Windows key + X.
2. Select System.
3. The window that opens displays the Windows 10 version and build.

Check the Readme.txt file that is included with the driver installation files for compatibility details. Example:

Related topics:
What's My Intel® Graphics Driver Version?
Understanding the Intel® Graphics Driver Version Number

Your computer manufacturer may have restricted the installation of generic Graphics drivers.

Intel provides generic drivers, however your computer manufacturer may have introduced customizations and provide drivers that have been specifically validated for your computer configuration. You can update a customized driver to an Intel generic driver and retain the driver customizations for 6th generation platforms and newer using Intel's latest DCH drivers. However, 5th generation platforms and older are unable to do so and will receive the error message.

Intel suggests contacting your computer manufacturer directly to obtain the latest graphics driver validated for your computer.

You could also allow Windows Update services to automatically find and install the latest driver validated for your system.

1. On your keyboard, press the Windows key + X.
2. Click on Device Manager.
3. Click on Display Adapters.
4. Right-click on the Intel Graphics Controller.
   Note: If no previous driver has been installed this might be named Microsoft Basic Display Adapteror similar.
5. Click on Update driver.
6. Click on Search automatically for updated driver software.

Windows update will search and automatically install the best and latest driver validated by your computer manufacturer.

Related topics

What's My Intel® Graphics Driver Version?
Computer Manufacturer Support Websites
Frequently Asked Questions about Windows* DCH Drivers for Intel® Graphics

If the latest driver from your computer manufacturer doesn’t install or doesn’t address a specific issue, you should be able to install the generic Intel® Graphics Driver. However you risk losing functionality or causing other technical issues as they are not validated for your specific hardware configuration.

Intel strongly suggests reporting this situation/issue to your computer manufacturer so it can be addressed in a future customized driver.

If you still wish to proceed with the installation of a generic graphics driver, click on the Operating System you have from the list below for detailed instructions plus video demonstration.

Windows® 10 and Windows 8*/8.1*
Windows 7*
Windows Vista*
Windows XP*

WARNING for Windows 10 users -If you are moving from a non-DCH driver to a DCH driver, DO NOT perform a manual driver installation, also known as INF / Have-Disk method. This action bypasses the Intel installer designed to install these new drivers, thereby possibly resulting in minor to major system instability. For more information visit Frequently Asked Questions about Windows* DCH Drivers for Intel® Graphics

The driver provided by your computer manufacturer has been tested and validated to run on your computer. Intel recommends contacting your computer manufacturer for further troubleshooting.

Find links to Computer Manufacturer Support Websites.

This error may occur if:

A) The driver you are trying to install is not compatible with the Intel Graphics Controller. Make sure you have properly Identified your Intel® Graphics Controller

Search in downloadcenter.intel.com only for drivers designed for your Graphics controller.

B) The driver you are trying to install is not compatible with your Operating System (OS) or Operating System version/build.

Example: a driver may only be compatible with Windows 10 build 17134 or greater, while your computer is currently using an older Windows 10 build number.

To determine the build of Windows 10 that is installed, follow these steps.

1. Right-click the Start menu and choose Run.
2. In the Run window, type winver and press OK.
3. The window that opens will display the Windows 10 build that is installed.

Check the Readme.txt file that is accompanied with the driver installation files. This document provides details for compatibility. Example:

Release Version: Production Version
Driver Version: 25.20.100.6577
Release Date: February 25, 2019

Operating System(s):
	Microsoft Windows* 10-64 - Fall Creators Update (1709)
	Microsoft Windows* 10-64 - April 2018 Update (1803)
	Microsoft Windows* 10-64 - October 2018 Update (1809)

Platforms:
	6th Gen Intel(R) Core(TM) processor family (Codename Skylake)
	7th Gen Intel(R) Core(TM) processor family (Codename Kaby Lake)
	8th Gen Intel(R) Core(TM) processor family (Codename Kaby Lake-R, Coffee Lake)
	9th Gen Intel(R) Core(TM) processor family (Codename Coffee Lake-R)
	Amber Lake
	Apollo Lake
	Gemini Lake
	Whiskey Lake

Related topics:
What's My Intel® Graphics Driver Version?
Understanding the Intel® Graphics Driver Version Number